Reference

Legal terms for your rajawali 55 account

rajawali 55 sets out Legal terms for account access, payment records, cookies, security checks and requests about your personal data.

Account termsData handlingPolicy requestsLocal-law access
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rajawali 55 Legal terms for your rajawali 55 account
CONTACT ROUTES

Get policy help beside your account

A clear contact route matters when Legal wording affects your account, wallet status or access request. We direct you to the account support path so your question can be matched with the relevant record instead of being sent between unrelated pages. Include your account identifier, the policy section and the action you want us to check. This helps us handle a correction, access question or payment-record query with fewer follow-up messages.

Team online

Account policy request

Open support from your signed-in account and identify the Legal clause you want clarified. Add the email or phone detail attached to your account, but do not send a wallet password or one-time verification code in the request.

Data correction path

When a name, phone detail or account record appears wrong, tell us which field needs checking and why. We compare the request with the account record before making a change, so your identity remains protected during the Legal review.

Wallet record check

For a DANA, OVO, GoPay or QRIS receipt question, attach the relevant reference and date through account support. We use that detail to trace the account record, while bank transfer and virtual account queries follow the same documented request path.

DATA CARE PRACTICES

How Legal controls protect your account

Legal handling is connected to the practical checks you see during account use. We limit access to account details according to the task, record security events needed to investigate unusual activity, and…

Account data

We use the details you provide to create and maintain your account, confirm requested changes and connect support replies to the right record. Phone verification can be required before access, helping prevent another person from changing your Legal profile.

Cookie choices

Cookies can preserve a signed-in session, remember selected device settings and help us understand technical errors. You can review cookie controls in your browser; blocking some cookies may affect account access or require you to sign in again.

Security checks

We may compare account activity, device signals and transaction references when a request looks unusual. These checks support account security without asking you to reveal a password or verification code to a support contact.

Payment records

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us match a payment request with your account. We retain the record needed for support, reconciliation and applicable Legal duties, rather than treating every receipt as public content.

Retention handling

We keep account, security and payment records for the period needed to operate the account, investigate disputes and meet applicable Legal requirements. When a record is no longer needed for those purposes, handling follows our internal retention process.

Change requests

To request access, correction or clarification, use account support and state the exact record involved. We may ask for account or phone verification before responding, then tell you whether the change can be made and who handles any remaining Legal question.

Answers about Legal access and data

These Legal answers cover the questions we expect before an account is opened or a policy request is sent. We explain the access condition, the records connected with DANA and QRIS, the role of cookies, and the account steps used to protect requests. If your situation is not covered, contact us through the signed-in support route with the relevant policy wording.

Legal covers account access, phone verification, data handling, cookies, security checks, payment references, retention and policy requests. It also explains that access depends on local law. Read the current wording before opening an account or asking us to change an account record.

Access depends on local law and your own eligibility. If access is permitted where you are located, use the account path shown on the site and complete any requested phone verification before entering the lobby. Do not proceed where local law does not permit access.

The policy covers account details, phone verification records, device and security signals, cookie settings, support messages and payment references. Those references may relate to DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity connected with your account.

Cookies can keep a session active, remember device preferences and help us identify technical problems. Your browser provides controls to remove or block them. If you block required cookies, you may need to sign in again or some account functions may not work as expected.

Use the support route inside your account and name the field or record that needs correction. Include the account identifier and a clear explanation, but never include a password or verification code. We may confirm your identity before changing the record.

We retain payment references for as long as needed to operate the account, answer disputes, reconcile transactions and meet applicable Legal requirements. The record may include a DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference.

Start with account support and identify the Legal section involved, such as access, cookies, data correction or retention. Add the account detail needed to locate your record. We route the request to the relevant handling team and explain any required verification.

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